about a few days ago we requested for your feedback about what you feel about our services and so many responses have flowed in from our customers which we have read, analysed and taking action about.
| Delayed Funding |
95% of our customers want same day account funding and we are proud to say we have a reputation of doing this most of the time EXCEPT where we have issues most of which are unforseen. For instance, the bank might delay our transaction or we might get stuck where a merchant delays us. |
| Further Price Slash |
We do the best we can as regards prices. Unfortunately we cannot lower prices further but we promise to look out for avenues to further reduce prices in the future if business situations persist. |
| Crisis Resolution |
97% said excellent - 3% said we can be detailed and take long in resolving some issues and we request so much to the point some feel extremely bad.
Unfortunately, we have to adopt this method to both protect our customers and our business. You are advice to conduct all forms of business with accurate and truthful information. |
| Transperancy |
100% customers like the way we apologise when there are issues and love the fact that we let them know what is going on and why transactions are delayed whenever they are.
We shall continue to do this. |
| Customer Service |
98% customers rated us excellent but said we should stay online for chat more often. 2% want us to have an alternate chat system aside yahoo messenger chat.
We have now adopted a 9am to 3.45pm dedicated chat support system and are working on the installation of another alternative live chat system. |
| Listing On LR Site |
20% of customers do not know we are an acredited Liberty Reserve exchanger. Please see the Liberty Reserve website for more.
Accredited Liberty Reserve Exchanger |
| Automactic Funding |
1 customer suggested automatic LR and Visa Card funding..
We understand this but it is just not possible. All payments must be verified before funding is done. |
| Office Visits |
Why online based with no office support?
We are a strict online business service and we believe in the principles of running such a business. One of this is as little movement and physical "face-to-face" interactions as possible.
We believe on very few Nigerian Yahoo users have visited the Yahoo office. We deal with lots of companies outside Nigeria and have never visited their offices. We firmly believe we can do business and resolve issues without office visits.
Where office visit is required and necessary however, we shall grant such a request. |
| Expiration of Order |
5 customer complained of orders made expiring. This will have to remain so because of you.
Orders made are tagged to price at date of order. If rate today is N168 per $1 for LR
and you place order without paying, then one week later rate is N160 per $1 and you use
the order of 1week to make payment, your transaction will be treated based on N168! |
| Online Payments |
We will continue not to accept this for security reasons. All payments should be done on the floor of the bank. Cash deposit online shall be treated. |
| Sell Limit |
Liberty Reserve sell limits cannot be lowered from $50 minimum because sometimes, we have to go long distances just to effect payment and it won't be cost effective if for instance a customer made a sale of $2 |
| Return Calls |
We love to but it is not feasible here in Nigeria.
In the past, we have tried to adopt the attitude of returning missed calls but we discovered a lot of customers will place calls from public places. We also do not attend to SMS as we cannot effectively keep records of this. So it is best to use the online support. |
Over the next few weeks, you will see a lot of the issues raised from feedbacks we gathered being implented on our website. Keep the feedbacks coming. We read them and love to see your views!